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These conditions apply to all sales made directly by telephone, e-mail or via the website of Hôtel Panorama 360 Mâcon, whose head office is located at 109, allée Joanny Mommessin 71850 Charnay les Mâcon, registered with the Mâcon Trade and Companies Register under number 823 597 067, and whose place of business is at 4, rue Paul Gateaud 71000 Mâcon (with the exception of sales made via online agencies such as booking.com, group bookings and seminars).
The customer hereby acknowledges having read and understood these terms and conditions of sale and undertakes to comply with them. These conditions of sale may be modified at any time, and the conditions applicable will be those in force on the date the reservation is made.
Prices are quoted in €uro and include VAT applicable on the date of booking. Any change in the applicable rate, or any modification or introduction of new legal taxes by the competent authorities, will be automatically reflected in the prices indicated on the invoice date.
Rates are per room for the number of people indicated and according to the period selected, and do not include any other services (unless otherwise stated).
The tourist tax is extra and must be paid directly on site. The rate applied will be that set by the municipalities of the towns where the establishments concerned are located (unless otherwise stated on the booking).
Certain services may be subject to a supplement and to change without notice. The hotel cannot be held responsible for any changes.
No stay booked prior to a promotional offer will be reimbursed, even partially.
Reservations can be made at www.hotelmacon-panorama360.comby telephone, e-mail or post. Reservations will only be effective if they are guaranteed by the customer, either by providing a valid credit card number or by paying a deposit, and after receipt of a detailed booking confirmation.
Payment for all services must be made directly to the hotel (except for reservations prepaid at the time of booking).
The hotel reserves the right to refuse any reservation if the credit card number is incorrect or the reservation incomplete. Reservations from all sources are payable in €uro only. Hôtel Panorama 360 Mâcon accepts the following credit cards: Visa, Mastercard, JBL, Union Pay, Discover and American Express, and has a secure reservation system (SSL) that protects and encrypts all sensitive data transmitted to the reservation in order to prevent any disclosure to a third party.
The amount of the reservation or the total stay will be charged to your credit card for the following reservations:
In all cases, the customer will be asked to present the card used for prepayment or deposit upon arrival. Otherwise, Hôtel Panorama 360 Mâcon reserves the right to refuse and cancel the reservation.
Customers are solely responsible for their choice of services and their suitability for their needs, and Hôtel Panorama 360 Mâcon cannot be held liable in this respect.
Force majeure is defined as any unforeseeable and insurmountable event outside the control of the parties, which prevents the customer from fulfilling all or part of its obligations under the contract. This applies in particular to strikes involving means of transport or hotel staff, or government or public riots.
Any modification or cancellation of a reservation must be requested by email from the hotel contact@hotelmacon-panorama360.com or by telephone on 03.85.50.20.42 or on www.hotelmacon-panorama360.com if the reservation was made on the Hôtel Panorama 360 Mâcon website.
- More than 48 hours before the arrival date, the deposit paid will be refunded or carried over to the next stay.
- Less than 48 hours before the arrival date, cancellation on the day of arrival, no-show, delayed arrival, early departure, the amount of the first night booked or the night in question will be due (accommodation and other services booked), invoiced and debited to the card left as a guarantee.
These cancellation and modification conditions only apply to BAR, fidelity and flexible rates.
Special fares (non-refundable, non-exchangeable, promotional or other) are subject to conditions other than those listed above (see the conditions of these fares at the time of booking and confirmation).
The request will only become effective once Hôtel Panorama 360 Mâcon has confirmed its acceptance in writing.
For bookings made via our partners' websites, cancellations must be made via this website. The cancellation conditions that apply are specific to the partners and may therefore differ from those of Hôtel Panorama 360 Mâcon. In the event of an extended stay, the customer must notify the hotel reception by 10:00 a.m. on the day of departure at the latest, in order to check availability and rates.
The children's breakfast rate applies to children up to 10 years of age.
For safety and hygiene reasons, pets are not allowed in the hotel. Rooms are only available from 3:00 pm and must be vacated by 11:00 am on the day of departure. A surcharge may be levied for late check-out. In the event of arrival after 8:00 pm, reception must be notified. The customer accepts and undertakes to use the rooms with due care. Any behavior contrary to good morals and public order will lead the hotelier to ask the customer to leave the establishment without any compensation or refund if payment has already been made.
In the event that the Hôtel Panorama 360 Mâcon is not available, or in the event of force majeure, the hotel reserves the right to accommodate the customer, in whole or in part, in a hotel of equivalent or higher category, offering services of the same nature. In this case, the transfer will be at the hotelier's expense, and the hotelier will not be liable for any additional compensation.
All complaints must be sent to Hôtel Panorama 360 Mâcon by registered letter with return receipt, within 15 days of the departure of the holiday that is the subject of the complaint. After this deadline, no claim can be taken into account.
In accordance with the French Data Protection Act 78-17, customers are hereby informed that their reservation is subject to computerized personal data processing. Users have the right to access and rectify the data entered, which may be exercised by contacting the head office: Hôtel Panorama 360 Mâcon - 109 allée Joanny Mommessin 71850 Charnay les Mâcon. Please note that this information will not be passed on to third parties.
Hôtel Panorama 360 Mâcon offers wifi internet access. The customer-user undertakes to ensure that the computer resources made available are not used in any way for the purposes of reproduction, representation, making available or communication to the public of works or objects protected by copyright or related rights, such as texts, images, photographs, audiovisual musical works, software and video games, without the authorization of the holders of the rights provided for in Books I and II of the Intellectual Property Code, where such authorization is required.
Hôtel Panorama 360 Mâcon accepts no responsibility for theft, loss or damage to guests' belongings during their stay. The customer will be held responsible for any damage, deterioration or act of vandalism that may occur as a result of occupying the premises and/or as a result of the participants and/or staff for whom he/she is responsible, to movable, decorative and immovable property belonging or not to the Hotel.
As a result, Hôtel Panorama 360 Mâcon may ask the customer to leave the establishment without any compensation or refund of the current stay, and to reimburse any damage caused by these acts.
These General Terms and Conditions of Sale are governed by French law. This applies to both substantive and formal rules. All disputes will be subject to the exclusive jurisdiction of the French courts.
